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FAQ


Q. Where is Bamboo Family® bamboo flooring made?


A. Bamboo Family® bamboo flooring is made in our own factory within the Anji County,  Zhejiang Province of southeast China. Most of the world’s bamboo is concentrated in this region and is therefore the most sustainable place to harvest, process and manufacture bamboo products. Anhui’s warm, moist climate provides ideal conditions for bamboo to thrive, and we source our bamboo from well-managed plantations.

Q. How does bamboo hold up to spills and liquids?
A. While bamboo flooring is naturally resistant to water and other liquids, standing liquid that has seeped between the planks can cause damage. Never wet mop your floor, and soak up spills as soon as possible using a microfiber towel or dry mop.

Q. Is Bamboo Family® flooring safe for my family?
A. Customer safety has always been Bamboo Family’s #1 priority. We utilise only the highest-quality manufacturing techniques and adhesives to ensure that our flooring is free of harmful chemicals. All our flooring is tested by the leading emissions detection laboratory for volatile organic compounds (VOCs) including formaldehyde. Many of our floors are formaldehyde-free, registering concentration levels as “not detectable”

Q. Do you sell bamboo accessories like stair parts and transition pieces?
A: Yes. We sell all types of bamboo flooring accessories and stair parts including bamboo stair treads, bamboo stair risers, bamboo stair nosing, bamboo reducers, bamboo t-moulding, bamboo quarter rounds, bamboo thresholds, and bamboo baseboards as well as all the glues and adhesives you will need to complete your project.

Q. How do I install bamboo flooring?
A: Please visit our installation page.

Q. What makes Bamboo Family flooring different from other bamboo floors?

A: Bamboo Family flooring is made using our unique encased manufacturing system which makes our flooring the “ World’s hardest and most sustainable in the world. Our floors are 4x harder than oak.

Q. Can I use under floor heating with my bamboo floor?
A. Yes, all of our clic fitting bamboo flooring is compatible with under floor heating.

Q. Can I install bamboo in my conservatory?
A. Yes

Q. Can I install bamboo in my kitchen?
A. Yes

Q. Can I install bamboo in my bathroom?
A. No

Q. Can I install bamboo on my staircase?
A. Yes.

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